Skip to main content
Refund Policy

Orders & payments

Refund Policy

All purchases are final. Here is what delivery means and how we put things right if something goes wrong on our side.

Contact support

1. All sales are final

ReelInvite does not offer refunds or cancellations once a payment is made. This applies to Live Invitations, Immersive Invitations, Magic Cards, MP4 exports, Daily Wishes, add-ons, reactivations and memberships. Please review the preview, your details and the price before you pay.

  • A change of mind, a cancelled or postponed event, or no longer needing the invitation is not a reason for a refund.
  • Spelling or detail errors in what you entered are corrected through a change request (see section 4), not refunded.
  • The quality of photos or media you upload is your responsibility.

2. When a purchase is delivered

Live Invitations are delivered when payment is confirmed and a personalized, accessible share link is published. Immersive Invitations are delivered when an experience is activated and its share link is available. A preview or draft alone is not a delivered purchase. Where offered, MP4 exports and Daily Wishes images are delivered when their files become available for download. A Magic Card is delivered when it is applied to your invitation and its printable card can be downloaded. Membership benefits become available when payment is confirmed and the plan is active in your account.

3. If something goes wrong on our side

We do not refund, but we will put it right. If a fault on our side affects your purchase, we will fix it or deliver it again:

  • Not delivered: Payment was taken but the purchased link, download or membership was not made available. We will make it available.
  • Technical fault: A system fault stops the purchased product from working. We will restore or correct it, and extend its hosting for any time it was unavailable.
  • Not as described: The delivered product is materially different from the paid preview or description. We will correct it to match.

4. Changes and corrections

For purchased Live and Immersive Invitations, request changes through the Service Request workflow. Two approved edits are included while the invitation is active. Later edits require an admin-defined charge, shown before payment. Expired invitations require a paid renewal or reactivation before editing. If we introduced a typo or timing issue, we will provide a free correction; contact support within seven days of receiving the invitation.

5. Magic Card

You print the Magic Card yourself, following our printing guide. Print quality, paper, size and colour, and how well a particular phone's camera scans the printed card, are outside our control and are not reasons for a refund. If the card does not scan when printed as the guide describes, contact support and we will help.

6. Request help

Send your order ID and a clear description of the issue to support@reelinvite.com, or use the contact form.