Orders & payments
Refund Policy
What can be refunded, what cannot, and how we resolve delivery or quality issues.
Updated February 6, 2026Track an order
1. Custom digital products
Because each video is customised, we generally cannot offer a refund once creative work has begun or the digital file has been delivered.
2. When a refund may be considered
- Non-delivery: You have not received the delivery email within 48 hours and support cannot resolve it.
- Major defects: The delivered file has a system-caused technical error that cannot be fixed.
- Material mismatch: The final video is materially different from the preview template.
3. Non-refundable situations
- You changed your mind after placing the order.
- Your submitted text contained a spelling or information error.
- Low-quality uploaded images reduced the final output quality.
4. Revisions
If we introduce a typo or timing issue, we will provide a free correction. Contact support within seven days of receiving the video.
5. Request help
Send your order ID and a clear description of the issue to support@reelinvite.com, or use the contact form.